RETURNSYou have the right to cancel the purchase contract within 14 days.
To return an item, you will need to access the returns section of your account, download and complete the form and send it by email to: firstname.lastname@example.org. Please wait for a reply from us and if successful, follow the instructions contained in the email reply. Please indicate the reason for the return to allow us to improve our service and proceed with the refund. The right to cancel the contract starts on the date the goods were delivered. Cancelling the contract is not possible if the goods have been damaged in any way by the Customer (e.g. goods are dirty, etc.). Please do not remove any labels from the goods if you are not certain you want to keep them.
Returns are free-of-charge in Italy and the price of the product will be refunded accordingly.
WARNING! The cost of shipping the product back to us is at the Customer's expense. We recommend using a tracked shipping service so you can check the progress of the shipment. We are not responsible for mistakes made when shipping the goods or damage caused by the shipping company.
Returned items must be complete, undamaged and unused, complete with label, tag and original packaging.
Refunds will be made within 30 days of arrival of the product into our warehouse and shall be made using the same method used for payment. After having received the parcel containing returned items into our warehouse, we will send you a notification of cancellation via email with confirmation of receipt of the parcel and credit note for the price of the returned product. Should the returned item turn out to be damaged, the amount to be refunded will vary depending on the extent of the damage.
If you paid using a credit or debit card, we will refund the amount to the same card used for the purchase. If you paid via PayPal, we will credit the amount to your PayPal account.
We reserve the right to accept cancellation of the contract only if the goods have been returned in their original state (including original and shipping packaging).
If you need to exchange your item for a different size, complete the form using the correct return code and the size you now require. Follow the instructions and as soon as we receive the product to be exchanged (and have examined it), we will send you the new size you indicated.
Warning! You can make one exchange per product. Return shipping is the responsibility of the Customer. We will then send you the correct size you indicated at our expense. We recommend using a tracked shipping service so you can check the progress of the shipment. We are not responsible for mistakes made when shipping the goods or damage caused by the shipping company.
INSTRUCTIONS FOR RETURNS/EXCHANGES
To return/exchange a product, follow these instructions:
Inside your parcel you will find instructions on how to make a return, but if you have lost the sheet, please see below:
- Access the returns section of your account, download and complete the form and send it by email to: email@example.com.
- Wait for our reply
- If accepted, you will receive an email within a few days containing the address to which to send the return/exchange item.
- Send the item (items must be complete, undamaged and unused, with label, tag and original packaging). Ensure that you use a tracked shipment service because we can't process a refund if we don't receive the parcel.
- As soon as the return is received and processed, we will proceed to make the refund. In the case of an exchange, we will send you the indicated new size at no extra cost.
If you need any help, please contact Customer Services at: firstname.lastname@example.org.
WHO DO I RETURN IT TO?
If you have sent the completed form and it is accepted, you will receive an email within a few days containing the address to which to send the return/exchange item
Download here the form for return